Privacy & Cookies

In order for us to process your order Lost Pottery need to capture certain details about the order and about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy.

All personal details are processed via https//: secure servers and you can see the padlock and our security certificate in the web address bar above.
Lost Pottery uses a system that allows customers to access a record of their stored personal information and their order history with us. It is the customer's responsibility to ensure that this information is accurate and correct. Lost Pottery will never disclose customer information to third parties for marketing purposes.
Lost Pottery DOES NOT store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers. We use Paypal or the World Pay payment gateway to take credit or debit card payments.

We make every effort to ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry.

Disclosure to Government: We are subject to UK law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
We do not send random marketing emails to personal email addresses (spam). If you receive our newsletter in error there is the option to unsubscribe.

Like most online retailers Lost Pottery makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive they cannot read any information on your computer hard drive and they cannot spread viruses. Cookies allow us to recognise you, your preferences and how you use this website, they also save you from re-entering information when you return to the site.