Testimonials

Lost Pottery has now been matching discontinued china and pottery for over three years, always with the aim of providing the best possible service to our customers. Here are just a few examples of customer comments.

If you would like to provide us with feedback on the quality of our service, please click here.

"Just a note to say thank you very much indeed
for the various Taverna items, which arrived safely yesterday.
The packaging was wonderful. Many thanks."

V – May

"Thank you so much for the excellent, prompt service
- my replacement dishes arrived safely yesterday.
I will certainly alert my friends to the great service you provide.
From a very satisfied customer."

Mrs. W.

"Pat, I would just like to say thank you very much f
or your quick response to my telephone order on Monday.
The china arrived on Wednesday morning and it was all ok.
If I need anything else, I know where to order it from.
Once again thank you."

Mrs. H

"My order arrived this am. May I compliment you on your efficient service."

Mrs. M.

"Super service!
The pots arrived safely today - many thanks.
Best wishes"

Mrs. B.

"I write to thank you for your excellent service in providing us with
the Royal Doulton Carnation crockery items we requested and then ordered.
We received the ordered items today, in first class order.
A very swift and impressive service even at this time of year.
Thanking you. Here's wishing you success."

Mr. B

"Thank you for my china, it arrived safely the day after it was despatched.
I have told several friends about your web site and the excellent service I received.
I look forward to adding to my collection in the future."

JC

"Just a line to say thank you.
The jug has arrived safe and sound. I have found the service excellent
and will not hesitate to use your services again. I would also
have no hesitation in recommending you to any one else."

Mr. P.

"Dear Pat, I have just received my order of Wedgwood Aztec items via Parcelforce.
I would like to thank you very much for your prompt, efficient service.
I'm impressed! Many thanks"

Mrs. H.

"I have received my order of Counterpoint coffee cups and I would just like
to thank you for your fantastic service. I now have a complete set again
(something I despaired of doing) and know what to do if any other crises occur!"

Mr. K.

"Thank you for the really swift service. I now am the proud owner of lots
more Royal Doulton China. Everything has arrived correctly. It now means
that I can have dinner parties for more than four people!
Thank you again, this really is a great service that I would recommend to anyone."

Mrs W.

"Just a note to say how impressed I have been with the service you have provided.
I received my order today, it was exactly what I wanted and it was extremely well packed.
I will not hesitate to recommend you to others, I am already telling work colleagues and will continue to do so.
It is a refreshing change to compose an email of thanks, rather than one of complaint.
Many thanks again and I would not hesitate to use your service in the future."

Mr. B.

"I was left my Rose Elegans dinner and tea service by a dear
friend. I treasure it and appreciate it's beauty every day. The one item
I did not have was the teapot - that's until now. I am thrilled that I
have managed to get my lovely teapot at such a fair price and am
delighted that there is somewhere which is so easily accessible where I
can replace items in the future. Obviously, I hope not to break any of
my beloved china, but accidents will happen! I think the service from
Lost Pottery was magnificent and I will recommend you to friends if they
are wishing to replace items of china etc. Thank you."

Ms B

Thanks for sending the order. It arrived yesterday, the next day. Very
impressive!

Regards

Mr T

Hi,

Just received and opened our plates... perfect!!!!

Thanks for a great service

Regards

Mr W

Just received my order of Pemberton
Fast work indeed!
Thank you very much for excellent service

Ms T

"Just to say a very big thank you the plates and bowls arrived yesterday
and are absolutely perfect, I'm delighted to have a full set again and
just in time for all our friends to visit for Christmas. An excellent
service, thank you so much."

Ms K

Just a little note to thank you and your company for the excellent
service you give.

The Royal Doulton-Rondelay item arrived safe and sound on
Tuesday 22n October. It really made my wife's day. We have
recently moved and we think the old one was cracked in transit.

Thank you once again

Kind regards

Mr B

Thank you so much for the speed and efficiency with which you dealt with my recent order. My mother will be delighted with her birthday present, having been so disappointed to discover recently that Royal Albert no longer produce the Belinda range.

I hope you will still be able to provide items from this range if and when she'd like to add more to her collection. And I will certainly be recommending Lost Pottery to everyone I know!

Yours appreciatively,

Ms M

"While I found you on the Internet I ordered by phone. I found Pat
extremely helpful and the service fast and good. Excellent overall."

Mr B

Thanks very much for the delivery of 2 saucers and a dinner plate for our Colclough Braganza dinner service. I was actually pleasantly surprised it arrived so quickly at my office today. I have checked the package (which, I have to say, was well packed) and all is well.

It is particularly appropriate the package arrived today as it is my wife's birthday!

With many thanks,

Mr P

"Outstanding service. Super fast delivery. Excellent web site, easy to use. Items received in excellent condition. Thank you"

Ms M

"I would like to say thanks so much to Pat Burgess who was extremely pleasant and helpful. What an asset to your company! I would not hesitate to use this service again as she was such a pleasure to deal with and everything was handled so professionally and pleasantly. Thank you so much!"

Ms E

"Teapot arrived this morning, safe and sound. Top marks for the packaging, the best I've seen!
Many thanks"

Mr C

"The package arrived yesterday as promised. Many thanks - I am delighted with it all and thrilled to have my wedding present (1961) back together again."

Ms B

"Pat. We have just received the 4 ROYAL ALBERT coffee cups ok, at 10-15 am on FRI 16TH NOV. Thanks for such prompt action, and for such good packing. My wife is very pleased with them, we will certainly be recommending you to all our friends and relations. Good luck and a MERRY XMAS thanks again."

Mr H

"Just want to say that my parcel of well packed plates arrived today. I am extremely pleased with the condition of the contents and I now have a complete dinner service again. This was a wedding present to us 19 years ago and we have used it every day since then. Thank you for your prompt service."

Ms S

"We were sitting in our front yard conducting a tag sale when the postman arrived carrying your package. He immediately dropped it on the driveway. Thanks to your excellent packing nothing was broken. The plates are excellent. Thank you,"

Mr B

"Pat, received the gravy boat today,all in one piece. Thanks for all your trouble, I appreciate it very much. Thanks again."

Ms H

"Dear Pat, Just to let you know that the consignment arrived today - we're absolutely delighted! Thanks so much for your super service. Best wishes"

Mr F

"Dear Mrs Burgess. Just a brief note to thank you very much indeed for your prompt and efficient service. The cup arrived safely this morning - I didn't expect it so soon! Thank you again. Kind regards."

Ms B

"Dear Pat, My Paragon parcel arrived this morning, and well I'm lost for words, the packing was excellent, the condition also was A1. I can assure you that if ever I hear of anyone wanting any china I will have no hesitation in recommending you. Many thanks. Regards,"

Ms H

"Just to let you know the Royal Albert "Brigadoon" - plates, cup and milk jug - arrived this morning. To say the least we are extremely satisfied with them and your service. As we said before, should you come across the vegetable tureen and gravy bout set please inform us as soon as possible. Your site will be recommended by us to our friends as highly recommended. Regards,"

Mr C

"Hello, I'm [KT] in Japan. I've just received the lovely item Shelley's trio. It's very beautiful, shape and design Anemone. Condition is excellent and perfect. I'm very happy. Thank you very much! Sincerely."

Ms T